> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://suppliers.relatico.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Questions & Help & Support

|| You have content-related questions

For example:

* You **do not have the requested documents**  
* You **no longer supply the product**  
* **Contact persons** have changed  
* You **don’t understand exactly what is being requested**

👉 **In these cases, please contact your customer directly.**  
You can find the sender of the message in the **email header** (at the top or in the access link).  
![](https://storage.crisp.chat/users/helpdesk/website/-/6/e/7/2/6e72bf150aa4c400/image_ihjfkl.png =600x445)

|| As soon as you click “Laden Sie Dateien in die Checkliste hoch” you will be taken to the shared checklist. There you may find further notes or contact details from your customer.


![](https://storage.crisp.chat/users/helpdesk/website/-/6/e/7/2/6e72bf150aa4c400/image_1vqjxp.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/6/e/7/2/6e72bf150aa4c400/image_1kl4cwk.png =500x412)

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|| You have questions about using relatico.next

For example:

* You received an email from `automations@relatico.com` dont know how to upload documents  
* You want to **upload one document for multiple products** (e.g., a declaration of conformity for several material numbers)  
* Your firewall or spam-filter blocks messages from relatico.next

👉 In these cases, our **relatico.next support team** will be happy to help:
* User guide with helpful tips: https://suppliers.relatico.com/en/
* Technical support: **support@relatico.com**  


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| We’re here for you.

Don’t hesitate to contact us with any technical challenges!