Messages from relatico.next are not being received

Your business partner sent you a documentation request, but you didn’t receive an email from automations@relatico.com?

Possible reason: Email was blocked or not delivered

In some cases, emails from relatico may not be delivered – for example, due to spam filters, firewalls, or missing internal approvals.

What you should do:

1. Check your spam folder

First, please check your Spam/Junk folder.

→ If there is no email from relatico there, proceed to step 2.

2. Contact your IT department (whitelisting)

Ask your IT or systems administrator to whitelist our sender address.

This whitelisting ensures that future relatico emails are reliably delivered.

Technical whitelisting – your IT needs this information:

• IP address: 69.72.33.56
• MX domain: mail.relatico.com
• Sender addresses:
• help@relatico.com
• notifications@relatico.com
• automations@relatico.com

Once whitelisted, all relatico emails should arrive directly in your inbox without issue.

If you still do not receive any emails, please contact our support team:

support@relatico.com

Updated on: 16/07/2025