Q: You don't need your own relatico account to upload documents for your customers

<h6 id="howitworks">How it works:</h6> <ul> <li>You will receive an email from automations@relatico.com → This email was sent by your customer via relatico.next </li> <li>Click the "Laden Sie Dateien in die Checkliste hoch" button in the email <img src="https://storage.crisp.chat/users/helpdesk/website/-/6/e/7/2/6e72bf150aa4c400/image_16pv6w3.png" alt="" /></li> <li>You will be taken directly to the shared checklist, where you can upload the requested documents without logging in</li> </ul> <hr /> <h6 id="noaccountneeded">❌ No account needed</h6> To upload, you do not need: <ul> <li>❌ a username </li> <li>❌ a password </li> <li>❌ your own relatico account</li> </ul> All you need is the access link from your customer's email. <hr /> | Done.

Question 1

You don't need your own relatico account to upload documents for your customers

Accepted Answer

How it works:

You will receive an email from automations@relatico.com
→ This email was sent by your customer via relatico.next
Click the "Laden Sie Dateien in die Checkliste hoch" button in the email
You will be taken directly to the shared checklist, where you can upload the requested documents without logging in

❌ No account needed

To upload, you do not need:

❌ a username
❌ a password
❌ your own relatico account

All you need is the access link from your customer's email.

| Done.

Question 2

Questions & Help & Support

Accepted Answer

|| You have content-related questions

For example:

You do not have the requested documents
You no longer supply the product
Contact persons have changed
You don’t understand exactly what is being requested

👉 In these cases, please contact your customer directly.
You can find the sender of the message in the email header (at the top or in the access link).

|| As soon as you click “Laden Sie Dateien in die Checkliste hoch” you will be taken to the shared checklist. There you may find further notes or contact details from your customer.

|| You have questions about using relatico.next

For example:

You received an email from automations@relatico.com dont know how to upload documents
You want to upload one document for multiple products (e.g., a declaration of conformity for several material numbers)
Your firewall or spam-filter blocks messages from relatico.next

👉 In these cases, our relatico.next support team will be happy to help:

User guide with helpful tips: https://suppliers.relatico.com/en/
Technical support: support@relatico.com

| We’re here for you.

Don’t hesitate to co

Question 3

Messages from relatico.next are not being received

Accepted Answer

|| You haven’t received an email from relatico?

Your business partner sent you a documentation request, but you didn’t receive an email from automations@relatico.com?

Possible reason: Email was blocked or not delivered

In some cases, emails from relatico may not be delivered – for example, due to spam filters, firewalls, or missing internal approvals.

What you should do:

Check your spam folder
First, please check your Spam/Junk folder.
→ If there is no email from relatico there, proceed to step 2.
Contact your IT department (whitelisting)
Ask your IT or systems administrator to whitelist our sender address.
This whitelisting ensures that future relatico emails are reliably delivered.

Technical whitelisting – your IT needs this information:

IP address: 69.72.33.56
MX domain: mail.relatico.com
Sender addresses:
help@relatico.com
notifications@relatico.com
automations@relatico.com

| After successful whitelisting

Once whitelisted, all relatico emails should arrive directly in your inbox without issue.
If you still do not receive any emails, please contact our support team:
support@relatico.com

Question 4

Upload one document for multiple products via the shared checklist

Accepted Answer

|| Your customer has shared a checklist with you, and you want to upload one file for multiple products at once?

Example:

A declaration of conformity for several material numbers
A specification for tomato puree in drums, tankers, and BIBs

In the shared checklist, select the checklist items to which the same file should be uploaded.
Then click the "BULK UPLOAD" button and follow the assistant.

| Done.

Question 5

Love Your Supplier?

Accepted Answer

|| Love Your Supplier!
That’s our slogan – since 2015.
But what does it actually mean?

Why supplier relationships matter

Suppliers are critical to their customers’ success.
The goal is long-term, collaborative, and stable relationships – built on mutual trust and efficiency.

What customers want:

Clear, simple, and transparent processes
Efficient management of material documentation
Traceable approval processes (e.g. sample approvals)
Structured supplier evaluations
Fast and smooth complaint handling
Less effort – more collaboration

How relatico.next supports you

relatico.next is the platform for more transparency and efficiency – in collaboration with customers and internally.

Benefits for suppliers – especially SMEs:

Fast and easy implementation
No complex portal logic
No technical onboarding needed – relatico provides support and guidance
Direct, simple transfer of documents & information
More clarity when responding to customer requests
Relief through our many years of experience in supplier management

What this means for you as a supplier:

Simple data transmission to your customers
Clarity & efficiency in fulfilling requirements
Stable customer relationships through better collaboration
Fewer follow-up questions – more trust

| Conclusion: Love Your Supplier!

“Love Your Supplier” stands for:
👉 **Respectful,

Question 6

Handling relatico.next Documentation Requests

Accepted Answer

|| Sender of the request

The request was sent by:
📧 automations@relatico.com

This email is an overview only. You cannot upload documents here yet.

|| Important:

🚫 Do not reply to this email
🚫 Do not send documents to your customer via email attachments
✅ In the next step, use the checklist to upload documents directly in relatico.next

Uploading documents

Click the button:

"Laden Sie die Dateien in die Checkliste hoch"

You will be automatically redirected to the shared checklist.
There you will see:

Which documents are being requested
The status of each item
Whether documents are missing or expired

|| Important notes in the checklist

Pay attention to any notes and comments from your customer – these are shown at the top of the checklist
Use the "Actions" menu to upload individual documents
Use "BULK UPLOAD" to submit one document for several items
In some cases, templates for editing are provided

| Done

For technical questions, our relatico.next support team is happy to help:
📧 support@relatico.com

For content-related questions (e.g. unclear requirements, unavailable product), please contact the customer who sent the che

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