Questions & Help & Support

You have content-related questions

For example:

You do not have the requested documents
You no longer supply the product
Contact persons have changed
You don’t understand exactly what is being requested

👉 In these cases, please contact your customer directly.

You can find the sender of the message in the email header (at the top or in the access link).

As soon as you click “Laden Sie Dateien in die Checkliste hoch” you will be taken to the shared checklist. There you may find further notes or contact details from your customer.

You have questions about using relatico.next

For example:

You received an email from automations@relatico.com dont know how to upload documents
You want to upload one document for multiple products (e.g., a declaration of conformity for several material numbers)
Your firewall or spam-filter blocks messages from relatico.next

👉 In these cases, our relatico.next support team will be happy to help:

User guide with helpful tips: https://suppliers.relatico.com/en/
Technical support: support@relatico.com

We’re here for you.

Don’t hesitate to contact us with any technical challenges!

Updated on: 16/07/2025

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